Thank you for choosing MATTEX as your preferred mattress. Customers’ satisfaction is our first priority and we aim to give excellent service to accommodate our customers.
Shipping and Delivery Policy
Is delivery free in Malaysia?
Yes, we offer free shipping in West Malaysia.
Can I choose a specific delivery date and time?
Delivery is handled by a third-party logistics provider under an arm’s length agreement. As such, delivery dates and times are subject to availability and the transporter’s delivery schedule. While we are unable to guarantee a specific date or time slot, our logistics partner will notify you in advance before the delivery is made.
How long does the delivery take?
Delivery typically takes up to 14 working days. However, please note that occasional courier delays may occur, which could impact the estimated delivery timeframe. We appreciate your understanding and patience in such cases.
How can I receive my tracking number after placing an order?
Our customer service team will send the delivery details through WhatsApp or by email after the order being dispatched so you may track your order status.
Can I cancel my order after the order has been dispatched?
No, you cannot cancel an order once the order has been dispatched.