Privacy Policy
This privacy policy applies only to www.mattex.com.my and we are not responsible for any other websites linked to and/or from our website.
Our privacy policy sets out how we obtain, store, protect and use your personal information. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy. You also warrant that all data provided by you is accurate and up-to-date. Please note that it is your responsibility to maintain and promptly update any account information you might provide to us for accuracy and completeness.
Section 1 – What do we do with Your information
When you purchase something from our store, as part of the buying and selling process, we may collect:
- Contact Details: Your name, email address, phone number, and mailing or billing address. We collect this when you create an account, fill out forms, or subscribe to newsletters.
- Payment Information: Credit card details or other payment information, which is securely processed by trusted third-party payment processors.
- User-Provided Data: Information you submit via surveys, feedback forms, customer support, or when you engage with community features.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We respect your privacy and do not sell or rent your personal data to third parties. However, to provide our Services, we may share your information under specific conditions:
- Service Providers: We engage trusted vendors such as hosting providers, payment processors, email service providers, and analytics companies. These partners are contractually obligated to protect your data and use it only for purposes related to our Services.
- Legal Obligations: We may disclose information if required by law, court order, or government authority, or if necessary to protect our rights or safety.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner or partner.
In all cases, we take care to ensure that any sharing of your information complies with applicable laws and maintains the confidentiality and security of your data.
Section 2 – Consent
By using our website, mobile app, or services, you expressly consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@mattex.com.my.
Implied Consent
In certain cases, your continued use of our Services after being informed of a change to this Privacy Policy may be considered as your implied consent to the updated terms. We encourage you to review this Privacy Policy regularly.
Section 3 – Woocommerce
Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Woocommerce Terms of Service or Privacy Statement.
Section 4 – Third-party related services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Section 5 – Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Section 6 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 7 – Changes to this privacy policy
As our business and technology evolve, we may update this Privacy Policy to reflect changes in practices, legal requirements, or service features. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.